Metta Saketh Srinivasa Rao
Managed and trained a team of 20, achieving recognition as the best advisor for over 24 months. Enhanced Spotify's content management by facilitating music uploads and profile updates for artists, creating a more streamlined and collaborative experience. Acted as a backup Real-Time Analyst, ensuring adherence to service level targets and optimizing workflow processes. implemented a direct feature request service on Spotify, enabling artists to seamlessly submit features, significantly boosting user engagement.
Resolved hardware and software issues for Amazon Echo and Kindle devices, providing expert troubleshooting. Conducted comprehensive training for multiple advisors, ensuring mastery of technical support processes. Developed rapid problem analysis skills to swiftly identify and resolve issues, maintaining a consistent record as a top performer by consistently meeting and exceeding performance metrics throughout my tenure.